Warehouse Operations Support

Job Summary
Warehouse Operations Support provides administrative support for the warehouse including receiving, processing, printing, and distributing documentation and information in person and through phone and email.

Primary Objectives

• Freight documentation is received and processed promptly, accurately, and efficiently.
• Status information and shipment records are accurate and updated timely in databases, spreadsheets, and tools.
• Responses to inquiries and requests are prompt and accurate with complete, relevant information.

Duties and Responsibilities

• Review and process freight documentation.
• Provide general office support including maintaining a presence at the office window, answering phones, and monitoring warehouse emails.
• Create Pick Tickets, print Bills of Lading (BOLs) and make updates to databases.
• Follow client protocols for documenting, photographing, scanning, labeling, and sorting pallets.
• Update transportation management systems with current and complete data.
• Establish and maintain professional relationships with drivers, clients, and warehouse staff to ensure high levels of service.
• Support dispatch teams by correcting problems, updating load information, and generating required paperwork for carriers, brokers, agents, and warehouses.
• Research shipment statuses and update systems as needed.
• Respond to complaints and questions with communication back to customer points of contact.
• Comply with safety and security regulations and policies, including attendance at mandatory safety meetings.
• Assist with warehouse inventory monitoring and reporting.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent (HSED) required

Work Experience

• 2+ years of related administrative support experience required
• Experience in a freight warehouse preferred

Required Knowledge, Skills and Abilities

• Excellent customer service skills with the ability to develop effective professional relationships.
• High degree of accuracy with strong attention to detail.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Strong problem solving and analytical thinking skills
• Ability to manage workload and prioritize effectively under minimal supervision.
• Demonstrated proficiency with Microsoft Office products at the following levels: ? Excel, Word, and Outlook: Basic level of skill

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Freight warehouse facility, office, outdoor yard and lot, and workshop settings, where hot, humid, cold, and other inclement weather conditions may occur.
• Moderate levels of noise.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.