Infrastructure Analyst

Aleron
United States, New York, Buffalo
Sep 26, 2024
Description Acara Solutions fast growing Banking client it looking for an Infrastructure Analyst to join their team! Location: 100% Remote Pay Rate: Up to $48 an hour Duration: Up to 6 Months Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners. PRIMARY RESPONSIBILITIES: Respond to and resolve help desk escalations based on outcome of previous incidents. Complete related master work orders or request-based tasks. Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues. Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed. Job Requirements Required Skills / Qualifications: Minimum of 4 years higher education and/or work experience. Prior experience reading and digesting technical information. Detail-oriented. Proven written and verbal communication skills. Prior experience communicating technical problems to management. Strong customer focus, including ability to manage customer needs and multiple work priorities. Prior experience providing updates and statuses. Preferred Skills / Qualifications: Bachelors degree in technology-related field. Minimum of 5 years higher education and/or work experience. Certifications or special training in related technologies. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply