INTAKE SPECIALIST-DIVERSIFIED SERVICES-FULL TIME-DAY SHIFT

TriHealth

United States, Ohio, Cincinnati

375 Dixmyth Ave (Show on map)

Nov 13, 2024

Job Overview:

This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.

Job Requirements:

High School Degree or GED in General Studies

Highly proficient in Excel, Access, and other windows software and data entry

Excellent communication and customer service skills Flexible

Organized

1-2 years experience Customer Service clerical

Job Responsibilities:

Other job-related information:

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Kneeling - Occasionally

Lifting 50+ Lbs - Rarely

Lifting <50 Lbs - Occasionally

Pulling - Rarely

Pushing - Rarely

Reaching - Frequently

Sitting - Consistently

Standing - Occasionally

Stooping - Rarely

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

* Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

* Offer patients and guests priority when waiting (lines, elevators)

* Work on improving quality, safety, and service

Respect: ALWAYS...

* Respect cultural and spiritual differences and honor individual preferences.

* Respect everyone's opinion and contribution, regardless of title/role.

* Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

* Value the time of others by striving to be on time, prepared and actively participating.

* Pick up trash, ensuring the physical environment is clean and safe.

* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

* Acknowledge wins and frequently thank team members and others for contributions.

* Show courtesy and compassion with customers, team members and the community