Patient Representative

The Patient Representative will be the initial clinic contact with patients and families. They are responsible for managing patient and family encounters smoothly and efficiently to maintain business operations and ensure excellent customer service. The Patient Representative navigates the electronic medical record and performs all routine front desk operational tasks.

Shift 12:30 pm to 9:00 pm
Must be available for some weekends and Holidays

Job Responsibilities:

• Clinic Patient and Billing System Operation Duties: Generate patient list (schedule) daily; generate patient requisition as needed; verify that patient has completed the daily registration process; manage the electronic charge process as needed by review for accuracy and completeness, reconciling and correcting form errors or omissions, and verifying that a charge exists for every encounter; maintain sufficient levels of forms and office supplies by performing on-line ordering for appropriate items and receiving orders and reconciling with packing slip; prepare and compose documents to include preparing all necessary patient forms and requisitions with proper identification.
• Patient Scheduling Support: Assist in contacting patients regarding scheduled appointments or follow-up, or contact families for related items as directed; contact patient to verify/update address information in electronic health record, ensure patient is aware of scheduled dates and times as needed; provide patients with schedules in person or via phone call or mail as dictated by the scheduling policy as needed; monitor portal message and forward to appropriate staff as needed; assist in maintaining demographic information for outside appointments as needed.
• Customer Service and Communication Duties: Greet patients, families and staff in a professional and friendly manner; assist patients, families and staff with non-clinical inquiries and scheduling inquiries; provide physician and clinical staff information and assistance in a timely and professional manner; monitor waiting room environment for cleanliness and family disposition; identify spills, odor, or defective furniture or fixtures and notify appropriate department/representative; identify change in family and or patient disposition and immediately notify appropriate clinical staff; answer phones system, handle and/or direct call to appropriate area, placing calls only as requested; effectively utilize all systems; effectively manage dynamic, potentially stressful patient encounters; maintain working knowledge of all office equipment; build valuable relationships with internal and external customers; and train new employees as needed on aspects of the role.
• Completes required continuous training and education, including department specific requirements.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department and the institution.
• Maintain regular and predictable attendance

Minimum Education and/or Training:

State the minimum education and/or training required.

• High School graduate or GED (General Education Development) required.
• Associate's degree preferred.

Minimum Experience:

State the minimum years of experience required to do this job successfully.

• Four (4) years general office experience, with at least one-year electronic scheduling and billing experience is required with a high school diploma or equivalent
• Two (2) years experience is required with an Associate's degree.
• Proven positive customer service experience required.
• Bilingual preferred.
• Clinical experience and/or knowledge of medical terminology preferred.

Compensation

Explore our exceptional benefits!

Diversity, Equity and Inclusion

St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.