Customer Experience Manager | HOU

Position Description:


Ryerson has an opportunity for a Customer Experience Manager. As a Customer Experience Manager, you are responsible for leading, motivating, and developing sales staff to achieve market share and profit objectives while executing planning, assigning, directing work and appraising performance.

Responsibilities include:

* Leads, motivates and develops sales staff to achieve market share and profit objectives
* Makes sales call on customers to help secure business and improve profitability
* Displays great personal commitment to customer satisfaction and thus leads by example
* Understands margin growth and sales contract management
*Inventory control and inventory maintenance
* Price development for transactional and contractual business
* Knows competitors in-depth and how best to position the sales team to gain market share
* Travel is expected as needed to assist sales efforts in the field and to better know our customer base
*All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Position Requirements:


Bachelor's degree in Marketing and/or Business, with relevant work experiences being considered
* Supervisory or managerial level experience, preferably in the metal distribution industry, would be an asset
* Highly motivated individual with strong time management and strategic planning talent
* Proficiency with MS Office a must, SAP and Salesforce.com experience highly desired
* Strong business acumen with excellent customer service, interpersonal and both oral, and written communication skills