Customer Service Representative

Busey Bank
United States, Illinois, Urbana
201 West Main Street (Show on map)
Sep 27, 2024
Position Summary The Customer Service Representative is responsible for greeting customers and assisting them with questions or directing them to the appropriate department/personnel. Duties & Responsibilities Promptly greet customers and answer phones; recognizing and responding to sales opportunities individually and through referral selling. Support bank campaigns and sales initiatives. Assist customers with savings bond redemption. Balance travel and gift cards on a monthly basis. Process/log incoming mail from USPS/UPS and FedEx. Provide on-going maintenance of customers' accounts in person, over the phone, and by email. Education & Experience Knowledge of: Strong oral and written communication skills Ability to: Maintain visual attention and mental concentration for extended periods of time Work independently Education and Training: Requires High School diploma. 1 or more years of banking experience preferred. Requires knowledge of Microsoft Office. Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.