Customer Relationship Manager I
Abacus Technology | |||
United States, Mississippi, Pearlington | |||
Sep 27, 2024 | |||
Customer Relationship Manager I Job Locations
US-MS-Pearlington
Overview Abacus Technology is seeking a Customer Relationship Manager to support the identification of requirements and recommending solutions to the customer for the eMITS program at Stennis Space Center. This is a full-time position. Responsibilities
Triage requests from users via phone, email, Teams, and other messaging tools and provide resolution or route to the appropriate support team.
Qualifications 0+ years experience in customer relationship management. Bachelor's degree in a related field. Excellent communication skills, both written and verbal. Excellent customer service skills. Excellent interpersonal skills and a customer service focused attitude. Must be proficient in Windows and all Microsoft Products. Effective deductive reasoning and troubleshooting skills. Proficient in multitasking in a fast-paced work environment. Adaptable to change and inconsistency in the workplace. Good analytical and organization skills. High attention to detail and strong documentation skills. An aptitude for understanding and learning new information technologies. Self-motivated, innovative thinker, that works well at prioritizing tasks. Experience with customer service ticket tracking (ITIL) systems a plus. Experience with SharePoint a plus. Must be a US citizen. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled |