Commercial Product Manager, Clinical Trials - IntelliScript, Remote

About Us

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We're a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

The Commercial Product Manager will have an integral role in driving the strategy for IntelliScript's clinical trials product portfolio. This customer-facing role partners with research and development, sales, marketing and clinical teams to develop and maintain the product roadmap, serve as a clinical trials subject matter expert to gather client feedback, and determine the paths to achieving product launch success.

As a Commercial Product Manager focused on healthcare data-driven clinical trial SaaS products, you will have the opportunity to help lead the early market development of new offerings, drive holistic product vision, establish business performance metrics, and align the company around game-changing products from the business case creation to go-to-market strategy.

What you'll be doing

• Develop an understanding of IntelliScript's business, clients and market diversification strategy
• Leverage expertise in clinical trials market to refine the product strategy, ensuring alignment with IntelliScript's overall business goals and the specific needs of the clinical trials market
• Develop and oversee the go-to-market strategy, including market entry, value creation, product expansion tactics, pricing, and customer acquisition strategies
• Conduct market research to understand industry trends, competitor strategies, and customer pain points to shape product features and enhancements
• Engage with key stakeholders within and outside the organization, including clinical trial sponsors, CROs, recruitment vendors, research sites, regulatory experts, and product development team(s) to ensure product alignment with market needs
• Identify and help quantify a repeatable value proposition for core customers (sponsors and CROs) and end users (research sites and recruitment vendors)
• Work cross-functionally with research and development, marketing, sales, and customer support to ensure collaboration, go-to-market milestones and product success
• Define and monitor key performance indicators for the product's market performance, customer adoption, and financial success
• Generate new product ideas using business development frameworks, including the business plan, product specifications, and financial pro formas

What we need

• Minimum of 10 years' experience as a SaaS Commercial Product Manager, preferably in life sciences or healthcare-related software
• Undergraduate degree in business management, technology, data science, life sciences, healthcare, or similar field
• Deep understanding of the clinical trials process, regulatory requirements, and the technological needs of trial sponsors, CROs and patient recruitment/screening processes
• Extensive experience in commercial product management, preferably within the healthcare technology or SaaS sectors, with a successful track record of bringing new products to market and scaling them
• Strong cross-functional capabilities with experience managing diverse teams and complex projects
• Strategic vision with the ability to execute tactically
• Highly proficient in articulating product value and strategy to stakeholders, including internal teams, external partners, and customers
• Advanced proficiency with Microsoft Office and Jira or other relevant software
• Demonstrated ability to interpret data to improve outcomes or answer business questions
• Research and analytical skills
• Willing to travel to client sites, industry conferences, etc. (nationwide, up to 15% travel)

What you bring to the table

• Adept at ascertaining client needs, conducting an analysis, and presenting solutions
• Possess the ability to shift communication styles for clinical, technical, or business audiences
• Have a strong eye toward quality and an acumen for peer review as part of the development process
• Capacity to work with and analyze data for extended periods of time
• Constructive, "can do" approach to overcoming obstacles
• Strategic thinking skills
• Delegation and task management skills
• Professional when interacting with clients and colleagues
• Able to work independently and thrive on a growing team
• Adaptable and willing to pitch in wherever needed
• Seeks out input from others, shares insights and opportunities
• Excellent communication and presentation skills

Wish list

• Advanced diploma or certification in product management or business management (E.g., AIPMM, Pragmatic Institute, MBA)
• Experience with clinical informatics (e.g., data table structure, storage, relationships, maintenance, etc.) as well as in-depth knowledge of medical claims and electronic health records (ICD-10 codes, data management, research, etc.)
• Experience presenting to C-suite decision-makers
• Published thought leadership articles, past speaking engagements, etc.

Location

This job posting is expected to close on January 1, 2025. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events (up to 15%).

The salary range is $120,000 - $272,000, depending on relevant factors, including but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc. If relevant experience is less than 15 years the range would be $120,000 - $243,000; for experience of greater than 15 years, the range would be $134,000 - $272,000. In addition, we offer a performance-based bonus plan, prot sharing, and generous benets.

Milliman Benefits (Full time U.S. positions only)

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.