Guest Services Representative - 3rd shift 11:30pm-8am) - bilingual Spanish

Minimum Education and/or Training:

• High school diploma or equivalent.
• Bilingual in Spanish preferred.

Minimum Experience:

• One year of applicable experience in a service-oriented, customer-focused environment.

Job Responsibilities:

• Ability to work 3rd shift, 11:30pm-8:00am as well as alternating weekends and holidays.
• Verbally greets incoming families and checks them into Target House by procedure.
• Assists residents with facility related needs, lounge needs or housing requests to ensure a comfortable, peaceful and healthy environment.
• Controls access into the house and lounge designated area and greets/processes visitors as necessary.
• Answers inquires pertaining to guest services, and provides shopping, dining, entertainment, and travel directions.
• Dates and signs all shift reports.
• Provides interpretative services as needed for families.
• Organizes, maintains inventory, cleans, and checks in and out dvds, video games and dreamtabs to families. Assists with toys and games.
• Maintains a neat appearance and cleanliness of the front desk, lobby, and lounge areas. Restocks supplies.
• Manages phone activity including answering the telephones and taking accurate, complete, and timely messages and providing general knowledge to the caller.
• Receives, logs, and distributes medical deliveries and personal packages to families as necessary.
• Submit monthly guest count, provides St. Jude staff with regular updates on family and guest arrivals and departures from the property and updates the PMS systems to reflect most current census
• Enforces policies of the house/designated area with patients and families.
• Handles emergencies and other situations that occur in the house/designated area. Assists in de-escalating situations that arise among patient family problems. Works directly with House Manager on problem-solving with family incidents, problems or concerns that arise at the Front Desk.
• Make housing reservations.
• Schedule ground transportation.
• Handle special arrival and departure requests.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department.
• Maintains regular and predictable attendance.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

Explore our exceptional benefits!

Diversity, Equity and Inclusion

St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.