Sales Representative

Charter Communications
United States, New York, Brooklyn
Sep 27, 2024
Job Summary Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events. Responsibilities Actively and consistently support all efforts to simplify and enhance the customer experience Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio Solicits residential customers through door-to door solicitation and lobby events Generates incremental revenue from existing customers by adding new/additional services Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions Attends and actively contributes to sales meetings and training programs Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting Collect and account for funds and provide receipts according to Company policy and guidelines Qualifications Required Qualifications Knowledge of cold call sales skills, persuasion, and clear communication skills Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle Ability to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications Required Education High School Diploma or equivalent work experience Required Related Work Experience and Number of Years Experience in sales or customer service - 0 to 6 months Preferred Qualifications Knowledge of communications technologies and services, with an emphasis on data networking fundamentals Knowledge of cable or telecommunications services Experience with consumer education of products and services Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required. Preferred Related Work Experience and Number of Years Sales or relevant work experience - 1+ Working Conditions Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.) Exposure to moderate noise levels Must be able to work evenings and weekends Variable hours: may include weekends, holidays, and split days off Physical and Mental Requirements Physical Requirements Walking door to door for extensive periods through local communities Mental Requirements Ability to complete documentation accurately Ability to build mutually beneficial relationships with all management at assigned properties Ability to communicate orally and in writing in clear and straightforward manner Ability to maintain confidentiality Ability to deal with the public in a professional manner Ability to maintain high level of self-motivation Ability to maintain favorable relations with subscribers, vendors and employees within the service area Ability to prioritize and organize effectively Ability to use personal computer and software applications