Client Relationship Manager - Manufacturing
 Cognizant North America | |
 United States, Indiana, Columbus | |
 Nov 16, 2024 | |
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Title : Client Relationship Manager Locations: Columbus, IN OR Indianapolis, IN About Cognizant Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant's unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the outstanding needs of the organizations we serve. Our Manufacturing and Logistics industry vertical is focused on helping clients across industry segments concerned with the production and distribution of goods. We serve clients in Automotive, Industrial Manufacturing, Process Manufacturing, Transportation & Logistics, with services and solutions across consulting, IT, business process, digital transformation and analytics solutions globally with a large team of dedicated professionals, Opportunity Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well. Key Responsibilities * Build trusted relationships with client stakeholders * Understand the client environment, issues, and priorities * Work with clients to define their problems and co-create solutions * Drive RFPs and proactive bids with regards to renewals, extensions, and expansion * Track of industry trends relevant to client business and bring forth proactive ideas and solutions * Serve as the day-to-day point of contact for clients * Responsible for backlog growth including renewals and extensions of current engagements * Lead the onsite project teams and ensure they understand the client environment * Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the manufacturing industry Measures A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, Revenue, Margin and Total Contract Value (TCV). Qualifications
Preferred Qualifications
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