Product Program Manager

Location:

Job Summary
The Product Program Manager is responsible for the product planning, product development, product management, and in some cases product marketing for a portfolio of products or services organized through third party vendors and service providers. The Product Manager is involved in defining the overall business strategy, including production expectations, channel performance, forecasting, profitability outcomes, and goals for a portfolio of products, as well as coordination between internal and external teams to manage the overall health of the portfolio of products and vendors. The Product Manager also may consult with senior business leaders and direct allocated resources to plan, develop, implement and measure product and sales initiatives to increase overall product portfolio performance across all channels. The

Responsibilities

• Responsible for designing, modifying, and developing new product portfolios and services that meet a client need.
• Responsible for monitoring and reporting out daily, weekly, and monthly performance trends and reporting to managerial teams and executives.
• Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions.
• Responsible for the compliance and legality of all product portfolio offerings and effectiveness of distribution and delivery.
• Responsible for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends.
• Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts.
• Builds relationships with vendors and be involved in negotiating and influencing vendor contracts.
• Collaborates with Marketing Consultants to manage marketing campaigns, capabilities, and measures and reports out on results.
• Lead business initiatives following a project plan and is responsible for outcomes.
• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements.
• Work with partners in procurement, technology, and product to design solution
• Manage business case development, contracting, due diligence, requirements, workstream creation.
• Partner closely with Risk and Compliance partners to make sure initiatives align to Key's moderate Risk profile.
• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education Qualifications

• Bachelor's Degree in business or related field and/or equivalent work experience (required)

Experience Qualifications

• 10+ years' Experience in operations, vendor management, technology management, and or program or project management (required)
• Demonstrated Financial and analytical thinking and the ability to forecast (required)
• Strong understanding of technology products, channels, and segment needs (required)
• Strong Business management presentation and PowerPoint skills (required)
• Demonstrated ability to manage complexity at scale and build stakeholder alignment over long-term projects
• Demonstrated ability to drive projects from concept to rollout in cooperation with various business units and third-party partners (required)
• Core Treasury product management or Operations experience (preferred)
• Experience in banking or financial technology payment solutions (preferred)
• 3+ years' experience in product development (preferred)

Tactical Skills

• Strong communication skills and ability to work within a team environment.
• Knowledge of PC (MS Windows and Office Products including Word, Excel, etc.).
• Demonstrated ability to work on multiple projects at once and prioritize delivery based on key objectives.
• Strategic thinker that aligns the benefits of the product with the needs of clients and shareholders while achieving profitability
• Strategic thinker that aligns the benefits of the product with the needs of clients and shareholders; while, achieving profitability

Personal Skills

• Critical Thinking
• Problem Solving
• Collaboration
• Influence

Practical Skills

• Business Acumen
• Oral & Written Communication
• Risk Management
• Storytelling

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $150,000.00 to $190,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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