MD Head Client Reporting Operations

What is the opportunity?

HYBRID Role **

This position is responsible for providing strategic and tactical direction and support for US WM Operations' Cost Basis, Performance Reporting, Tax, Statement, Trade Confirmation & Prospectus Operations Departments to ensure overall performance meets or exceeds the established industry, regulatory and company standards for service, innovation, and professionalism. To be successful in this position, the incumbent will require a thorough understanding of RBC US Wealth Management's strategic priorities, competitive advantages, and positioning within the industry to ensure optimal alignment of US WM Operations client reporting plans and priorities with those of the firm. Over the next 3-5 years, this position will be required to sponsor and drive multiple reporting system technical initiatives. Incumbent must have experience and a successful history acting as a change agent to enable the organization's client reporting platform transformation. This position interacts extensively with various business lines as well as the functional units within the firm, providing superior service support to both internal and external customers. The individual in this position is expected to be a knowledgeable senior level liaison for both Operations and RBC. Incumbent must understand regulatory and organizational risks associated with client reporting work processes. This position is responsible for adherence to policies, processes, procedures, standards, and appropriate regulations related to the RBC Capital Markets LLC Broker Dealer. The US WM Operations' Client Reporting Managing Director will report to the Head of US Wealth Management Operations

What will you do?

• Oversee complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk, and aligned to regulatory adherence.
• Lead, manage and support department leadership to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism.
• Provide training, coaching, recognition, and development for team members, fostering teamwork and planning for succession.
• Establish and maintain credible, professional relationships with clients, internal business lines and external vendors, soliciting and responding to feedback and gaining their commitment and support. Serve as a senior leader on industry, business, and functional committees.
• Apply knowledge of industry trends, regulations, and technologies to long-term strategy for areas of responsibility and coordinate with other Operations and RBC departments.
• Oversee Operational compliance with FINRA, SEC, FED, and IRS rules. Represent Operations in all regulatory continuous monitoring discussions with Regulators ensuring requirements are met and acceptable controls/monitoring programs have been established and are maintained.
• Manage department budget, financial forecasts, staffing models and department metric tracking and drive the development, recommendation, and execution of business plans.

What do you need to succeed?

Must-have

• Bachelor's degree in finance or related field
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 10+ years prior securities, banking, technology industry and/or job specific related experience
• 10+ years demonstrated and sound managerial experience leading and managing a team.
• 10+ years project management, vendor management, analysis, and/or risk control experience
• Direct experience with FINRA, SEC, FED, OCC and/or IRS regulatory matters and audits
• Demonstrated aptitude in building, directing and leading individuals and teams with proven ability to attract, develop, mentor, and retain top talent.
• Proven change leadership and change management experience with exceptional conflict management, negotiation and influencing skills.
• Advanced knowledge related to business lines, business strategy, needs and technology.
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
• Comfortable in a position affording visibility and interface with senior management/executive.
• Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands.

Nice-to-have

• Direct experience with customer account statements, confirmations, prospectus, cost basis, tax, and/or performance reporting regulations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business

Job Skills

Additional Job Details