Field Service Project Manager

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are looking for a Field Service Project Manager (FSPM) to join our PCS Service Team at Vaisala in Boulder, Colorado.

Why join us?

• Great benefits (healthcare, dental, 401k match, etc.)
• Excellent work-life balance
• Opportunities for growth
• A culture based on trust and collaboration
• Hybrid work options

What's your role?

You will be part of our North American Service Team of 23 professionals. Together with the team, you will have an excellent opportunity to manage the service activities related to Vaisala Service Business, delivering systems and solutions to Vaisala's customers, based on Vaisala core product portfolio. In this role you will be working in close co-operation with Vaisala Customers, Field Engineers, Service Technicians, Certified Partners, PMO, and Sales. You will report to the Service Team Lead.

• Direct and coordinate all field service activities related to Sales Orders, Service Orders, and Service Contracts.
• Create and manage all SAP Service Orders and Sales Force Cases, including communication with customers related to field service work & service center work.
• Generate customer facing quotes for field services and service center work using Sales Force.
• Using the scheduler tool, assign field service & service center work to service engineers as necessary to ensure KPI's are being met.
• Management of service contracts, including weekly, monthly reports to customer and scheduling of service work necessary according to SLA.
• Management of field & service center inventory levels, ensuring service engineers have ample stock necessary to complete service work.
• Inventory management, including inventory counts as necessary for field personal and service inventories.
• Collaboration with Project Management to ensure harmonization of field activities, and prioritization of work.
• Coordinate the field service activities:
• Communicate with customer (or customer-specified installation contact) for product and sale orders, to schedule installation date and all other logistics, including shipping details.
• Allocate installation resources, including Vaisala Field Service Engineers or Certified Technician and equipment.
• Work closely with the technical support team to schedule necessary field service calls and be sure that the service is complete within the timeframe as specified in the service contract.
• Determine the most efficient timeframe and personnel to complete the service.
• Work with sub-contractors and partners.

What will you bring?

• Customer service skills.
• Experience managing subcontractors
• 3-5 Years in field service contract management and/or project management
• Strong communication and interpersonal skills; ability to collaborate with customers and internal stakeholders
• Ability to direct and co-ordinate internal personnel and external subcontractors
• Excellent task management skills; ability to establish work plans and assign tasks to appropriate personnel
• Strong problem solving, conflict resolution, coaching and team-building skills.
• Understanding of capacity planning.
• Associates degree preferred
• Required Work Experience:
• Experience with high tech equipment and systems
• Experience with ERP system preferred; SAP

For additional information please contact Service Team Lead, Andy Yang, at andy.yang@vaisala.com. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment processconsists of 2 meetings, including a discussion with the team members.

ANTICIPATED SALARY RANGE: $80,000- $93,000 annually. (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). Additionally, we offer our employees a competitive benefits package which is outlined below.

Ready to take every measure for the planet? Apply no later than October 21st, 2024 via the application form.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).