Human Resource Senior Coordinator

SUMMARY: This position will be primarily responsible for supporting and supervising the shared service center. The shared service center is the first line of contact for managers or employees HR related questions.

DUTIES AND RESPONSIBILITIES

1. Provide exemplary customer service to employees, managers, and the HR Team. Exemplary customer service will be demonstrated through conflict mitigation, providing appropriate and timely answers to questions, escalating unresolved concerns through the "ticket system" for resolution. Monitoring ticket issue resolution when assigned for timeliness.
2. Remain proficient and current in all HR Disciplines to ensure optimal problem resolution and service. The functional areas will include but not limited to; recruiting, open positions, on-boarding, HRIS/Timekeeping/ESS utilization, policies, documents, payroll questions or complaints.
3. As assigned, manage the timely and accurate on-boarding and document management for new hires and rehires including drug screens/ physicals and employment verification. Review and confirm all required licenses and certifications are collected and recorded in the HR system.
4. Manage E-verify process for all assigned hires and rehires, communicate Tentative Non-Confirmations, follow-up and communicate to HRM any pending issues for resolution on a timely basis. Ensure confirmation receipt is recorded.
5. Develop process and documentation exception reporting to address concerns within no more than 48 hours to the respective HRM.
6. Review and validate the proper compliance of all background checks including but not limited to; executed authorizations, FCRA notices, and submission of background check in accordance with the matrix and position along with the proper and timely handling of findings. Collaborate with Sr. HRM or VP of HR regarding reportable findings that may require adverse actions.
7. Manage and respond to all unemployment claims in a timely manner. Collaborate with HRM for documentation needs on a timely basis. Represent the organization in unemployment hearings as needed.
8. Administer event day absence discipline documentation and coordinate with internal resources to notify employees appropriately.
9. Create weekly and quarterly ticketing system health report and deliver results to HR leadership.
10. Responsible for maintaining immigration records, tracking immigration process progress, and reporting on immigration status.
11. Serve as team leader and initial point of escalation for coordinators, providing day-to-day supervision of tasks.
12. Process and file all documents within 48 hours of receipt.
13. Maintenance of documents and policies/procedures in the master repository, as needed.
14. Administer all employment practices and policies in strict compliance with Federal, State and Local Law.
15. Special projects and assignments as business dictates.
16. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA.

SUPERVISORY RESPONSIBILITIES

• 2 full-time, non-exempt AskHR coordinators

SKILLS AND QUALIFICATIONS

• Professional, friendly and team oriented.
• Results driven, gets things done.
• Organized and detailed.
• Must be well organized and able to coordinate multiple projects simultaneously
• Must be self-motivated, self-disciplined and detailed oriented
• Ability to operate in a confidential work environment
• Exemplary interpersonal and communication skills
• Bachelor's Degree preferred
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of State/Federal laws and regulations pertaining to labor, benefits and compensation preferred.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands on the computer.
• The employee frequently is required to talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Employee is occasionally required to reach with hands and arms.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The noise level in the work environment is usually quiet.
• Ability to provide night and weekend event day coverage.
• Ability to drive results with a sustained intense work ethic in a high-volume atmosphere.
• Flexibility to adapt to a continually changing and fast paced business environment.
• The individual must possess a results orientation, competitive nature, and a desire to make things better. This requires both critical thinking skills and the ability to translate into action that drives results.
• Team orientation is doing what is best for the organization foremost, by providing value and a solid contribution. You are not the focus, the team is.
• Remember, everyone has customers.
• A dynamic, complex fast paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.

CERTIFICATES, LICENSES, REGISTRATIONS

• None

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.