Outlet Lead

Outlet Lead

Department: Transportation/Warehouse

Supervisor: Outlet Coordinator

BASIC FUNCTION

Work on daily operational tasks as it relates to sale floor, production and customer service.

Assists with opening and closing functions as needed in the absence of the Distribution Center Manager and Outlet Coordinator.

JOB DUTIES AND RESPONSIBILITIES

Assists in ensuring an attractive and convenient layout of sales floor. Assists in rotation of materials, visual merchandising, cleanliness and organization of sales floor.

Assists with the following duties to include, but not be limited to:

Opens the Outlet on a timely basis and reports any security issues to appropriate personnel.

Ensures quality of customer service is provided by all employees in a timely and courteous manner to all internal and external customers.

Ensures cash handling policies are followed. Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, balancing cash drawers, and bank deposits when needed. Reports issues to the Distribution Center Manager and Loss Prevention in a timely manner.

Secures the building as needed, including but not limited to: doors, docks, safe and alarms.

Represents Goodwill in a positive manner by providing excellent customer service at all times to external and internal customers.

Supports and communicates Goodwill policies and procedures in the absence of the Distribution Center Manager and Outlet Coordinator.

Maintains an awareness of safety practices, techniques, precautions and performs all duties in a safe manner and ensures that assigned staff adhere to all safety practices, rules, and regulations. Reports safety issues to the Distribution Center Manager and Outlet Coordinator.

Supports and promotes organizational programs and special events as required.

Communicates progress, problems, and concerns to the Distribution Center Manager and Outlet Coordinator.

POSITIONS SUPERVISED

None

JOB SPECIFICATIONS

• High School Diploma or equivalent; or no formal education necessary and one (1) related experience.
• Previous retail experience preferred.
• POS and basic computer experience preferred.
• Ability to communicate effectively.
• Must have basic math skills
• Must have the flexibility to work varied and flexible hours to include Saturdays and holidays.

PHYSICAL REQUIREMENTS

• Ability to communicate effectively.
• Ability to work in all weather extremes.
• Ability to work around dust, dirt, fumes and varied noise levels.
• Ability to stand continuously for more than 75% of the shift.
• Ability to stoop, crouch, reach, kneel, and bend.
• Ability to lift, push and pull up to 50 pounds frequently and greater than 50 pounds occasionally.