IT Support Specialist II

The IT Support Specialist II is focused on using technology to enable our staff, clubs, and programs to be more efficient, effective, and engaging so they can provide the greatest impact on the kids we serve. The IT Support Specialist will work on-site and remotely to support our staff, clubs, and programs throughout the Greater Milwaukee Area.

Responsibilities:

• Monitor, prioritize, and triage new support tickets
• Support end-user devices (builds, troubleshooting, patches, apps, etc.)
• Support fleet of Chromebooks
• Printer & Copier Support
• Event & Meeting Setup & Support
• Basic LAN, WAN, & WIFI troubleshooting
• Administer Active Directory Users & Computers
• Maintain Asset Inventory
• Other duties as assigned by the Manager of IT

Experience:

• Strong communication skills and a positive attitude
• Experience supporting Microsoft Active Directory (User Administration, DNS Administration, DHCP Administration, Group Policy Administration)
• Experience supporting Microsoft Azure and Office 365
• Ability to configure and provide basic troubleshooting for network devices (switches, WAPs, etc.)
• Experience with Microsoft Server, Windows 10, Windows 11
• Must have a valid WI driver's license, a vehicle to be used for work, and meet state-required automobile insurance minimums
• This position is active and the employee will regularly be required to stand, walk, carry, climb, crouch, crawl, and carry or lift more than 50 pounds.
• As with all IT positions, after-hours and weekend availability will occasionally be required.

Education:

• IT related Associates Degree OR comparable certifications/experience
• 2-3 years of experience (3-5 without a degree)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is active, and will regularly be required to stand, walk, carry, climb, crouch, crawl, and carry or lift more than 50 pounds.

The employee is occasionally required to stand and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.