Executive Housekeeper

The Executive Housekeeper will be tasked with the following duties, responsibilities, and assignments:

• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;

• Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise;

• Training and educating Associates regarding brand standards and Cleanliness Assured;

• Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline;

• Provide services to guests in an efficient and timely manner by coordinating with other departments and peers;

• Recommend changes that could improve service and increase operational efficiency;

• Perform and/or assist with cleaning duties as necessary;

• Maintain records and daily reports of operations;

• Maintain an accurate record of lost and found items;

• Practice hotel emergency procedures to include fire, life, and safety;

• Monitor property condition, cleanliness, and quality of product and service throughout hotel;

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions;

• Support other departments as needed based on business demands; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

3+ years of experience in Hotel Management

Preferred Prior Experience:

Experience in Housekeeping Management

Required Education:

High School Diploma or equivalent

Preferred Education:

Associates degree or higher in hospitality, business, or related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, andTeams

Experience with hotel information systems

Required Physical:

Able to lift a minimum of 50lbsoccasionally

Able to stand and/or walk for duration of scheduled shift

Required Other:

Flexible to working days, early mornings,evenings,nightsweekends, holidays, and special events

Excellent verbal and written communication skills

Preferred Other:

Bi-Lingual

Competencies:

(65)Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

(15)Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(21)Managing Diversity

Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and bothsexes; hiresvariety and diversity without regard to class; supports equal and fair treatment and opportunity for all.