Senior Director of Operations

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This role is responsible for managing all aspects of the RAYUS Maine operations including joint venture relationships. Responsibilities include day-to-day oversight of imaging centers, strategic planning, administrative and technical staff management, budget management, business development and growth initiatives, building and maintaining strong relationships with our radiologist partners and working closely with all partners, and building and maintaining relationships with referring groups. This position is also responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs) for the market. This is a full-time position Monday thru Friday corporate hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(75%) Operational Excellence & Management

• Leads the development and implementation of programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining a sound operation
• Analyzes operations related to staffing, utilization of facilities, equipment and supplies, and recommends and implements solutions and changes
• Establishes communication strategy and ensures ongoing and timely communication to management and staff related to the market and Company
• Develops and manages the budget and recommends financial decisions for the market
• Owns P&L performance for the market
• Monitors performance and profitability of services offered and takes action as needed to address issues and develop opportunities
• Develops and manages partner relationships with radiologist groups
• Partners with Account Executives and Market Success Managers in maintaining strong relationships with centers' customer base through delivery of extraordinary customer service, personal visits, and support with referring providers
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
• Supports the payor contracting process for the market
• Partners closely with corporate and support center functional areas, as well as the local operations staff within the market, to ensure smooth and successful integration and implementation of services into existing centers.
• Works with center leadership teams on key goals to ensure alignment with organizational objectives
• Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
• Builds, develops and manages sales and operations team capable of implementing operational and growth strategies
• Develops, coaches and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development
• Implements strategies to promote teamwork across departments and centers
• Participates in the hiring and training of new operations and sales leaders for market
• Maintains staff retention, including technologists, by implementing effective retention strategies
• Develops and implements the strategic and tactical operating plans for the market

(25%) Business Development

• Leads growth initiatives for the market, whether through same store, new product or service lines or acquisition
• Monitors external and internal environment for development of new market segments
• Monitors and coordinates the implementation of business plans and acquisition plans for all centers added or expanded within the market or market segments
• Ensures profitable growth and increases market share for existing operations through leadership of sales team
• Develops long-range goals for the market that align with the strategic and growth plans of the company
• Demonstrates knowledge of, and supports, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior

SUMMARY OF QUALIFICATIONS:

Required:

• Bachelor's degree
• 5 or more years of demonstrated success in healthcare operations and management
• Knowledge of the provider, payor and employer communities
• Skill in organizing and prioritizing work and following assignments through to completion
• Ability to work independently and in a team environment
• Ability to work in a fast paced environment and meet established deadlines
• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to understand financial reports including budgetary guidelines and project expenditures

Preferred:

• MBA or MHA

WORKING CONDITIONS:

• Requires use of office equipment, such as computers, fax machines, telephones and copiers
• Requires computer-related activities for extended periods of time
• Requires the ability to see, hear, speak, write, and key
• Requires national travel
• Requires flexibility in work schedule to accommodate physician schedules
• May require some lifting, bending and stooping

RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. We are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services--all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

RAYUS Radiology is an EO Employer/Vets/Disabled.