New

IT Asset Management Specialist I

SouthState Bank, N.A.
United States, Florida, Winter Haven
Sep 28, 2024
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work. SUMMARY/OBJECTIVES It is the responsibility of the IT Asset Management Specialist to take ownership of managing any requests that are assigned to the ITAM team via ServiceNow. This role involves fulfilling requests, ensuring accuracy of assets are maintained in the Configuration Management Database, and adhering to processes set forth within the team. In addition, this role is responsible for overseeing any inventory control of IT Assets including, but not limited to mobile devices, computers, printers, network equipment, and software. ESSENTIAL FUNCTIONS Working with different types of ITAM Requests such as: New Hire Requests, BAU Requests, Inactive Employees Requests Ensure CMDB is updated accordingly Review all tasks/tickets coming into the Asset Management queue and assign the accordingly Attend weekly/bi-weekly meetings Assist in end-user communication Inventory control Ensure all equipment is returned upon an employee's departure. For remote employees, ensure all technology trackable assets are shipped back to an Ops Center Received procured technology items and verify accuracy of materials delivered against purchase orders and update the CMDB accordingly Check shipments for damage, overages, shortages, and promptly report/resolve issues Open repair orders with appropriate vendors and shipping repairable assets Handle RMA's with vendors Other duties as deemed necessary Responsible decommissioning of IT equipment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Excellent computer skills, including Microsoft Excel, Word, and Outlook IT equipment troubleshooting experience at an intermediate level Excellent problem-solving skills Adaptable/flexible - enjoys doing work that require frequent shifts in direction Superior customer service skills and strong analytical skills Detail oriented with excellent verbal and written communication skills Strong work ethic and ability to support multiple projects and prioritize competing demands under the pressure Team player who sets the example for others on the team High level of proficiency using ServiceNow and other ITAM tools Excellent time management organization skills Qualifications, Education, and Certification Requirements Education: High School degree required Experience: A minimum of 3 years of work experience with procurement processing and inventory management. Experience with Asset Management systems (experience using the Asset Management module in ServiceNow a plus), HAM Pro experience, SAM Pro experience TRAINING REQUIREMENTS/CLASSES Required annual compliance training New Employee Orientation PHYSICAL DEMANDS Must be able to lift 50-75lbs WORK ENVIRONMENT This position is in a cubicle environment that may be loud throughout the day.