Senior Assistant - Audit and Auditors Support

Job Summary

Execute the audit scheduling and assignment process to program requirements. Perform duties in support of clients and auditors operating in the Middle East, Asia, and Oceania. Manage project(s) to improve the Monogram/APIQR Program. Provide support to the Monogram/APIQR Sr. Manager and Director.

Duties/Responsibilities

• Manage and coordinate the assignment and scheduling of API Monogram licensing, APIQR certification, and API witnessing program audits.
• Act as a liaison between auditors and facilities.
• Provide assistance to the Audit Assignment Team in auditor competence evaluation, training, qualification, and approval, including:
  • Planning and scheduling qualification and training audits.
  • Updating auditor profiles in program management software.
  • Participating in auditor training courses/seminars.
• Answer general program and stakeholder (licensees, users, applicants, etc.) inquiries via computer-based communication tools and e-mail
• Research customer inquiries regarding upcoming audits, billing questions, and late payments from facilities.
• Retrieve, process, and respond to communications from clients and auditors as appropriate.
• Email and organize client and audit-related documentation.
• Forward application requests to appropriate personnel.
• Provide support as needed with the administration of program projects.

Key Relationships

• Reports to the Sr. Manager, Audits and Auditors Support

Qualifications

• Requires 0-3 years of experience in a similar role and subject matter expertise.
• Bachelor's degree in relevant area, or other related field equivalent work experience. Some positions may only require an Associates degree/technical diploma, or other related field equivalent work experience.
• Experience or knowledge of ISO 9000, ISO 14000, and API Spec Q1 and/or API Specifications requirements desired.
• Ability to work virtually from a location in the Middle East, Asia, or Oceania during the normal working days and hours in those regions. Qualified candidates from other regions (for example, in the United States) will be considered provided they are willing to work from 1 a.m. to 9 a.m. Eastern time.
• Ability to research and assimilate information accurately from a variety of sources desired.
• Strong knowledge of Microsoft applications especially Word, Excel, Access, and SharePoint with an aptitude to learn other computer programs quickly.
• Ability to manage simultaneous assignments effectively with minimal supervision.
• Capacity to acquire technical skills.
• Attention to detail, exceptional organization, and prioritization skills required.
• Strong understanding of business processes and workflow coordination required.
• Customer service aptitude required.
• Excellent communication and writing skills in English.
• Proficiency in Arabic or Mandarin a plus.
• Ability to follow instructions and adhere to program policies and procedures.
• Ability to work in a global environment and understand and adapt to different cultures required.
• Excellent time management skills required.
• Capable of working efficiently in a fast-paced operations environment with changing priorities.
• Ability to comprehend, address, and resolve non-routine inquiries and program related issues.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Capable of lifting up to 20 pounds on occasion.

Travel Requirements

• Up to 25%

This job outline describes the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.

EEO Statement

API is an equal opportunity employer. Our success in maintaining a reputation for professional excellence depends on selecting the best qualified candidates. Achieving this objective means that no employee or applicant for employment will be discriminated against because of race, color, age, sex, religion, national origin, disability, veteran status or such other grounds as may be covered by applicable federal, state and local law.

API is an equal opportunity employer and diversity is a core value. We are dedicated to creating and sustaining an inclusive and equitable working environment for all. All aspects of employment will be based on merit, competence, performance, and business needs. Our success in maintaining a reputation for professional excellence depends on selecting the best-qualified candidates. Achieving this objective means that no employee or applicant for employment will be discriminated against because of race, color, religion, age, gender expression or identity, sexual orientation, pregnancy (including childbirth, related medical conditions, breastfeeding, and reproductive health decisions), genetic information, national origin, disability, marital status, personal appearance, family responsibilities, political affiliation, matriculation, credit information, the status as a victim or family member of a victim of domestic violence, stalking or sexual offense, or any prohibited basis under federal, state or local law.

API is committed to providing access, equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources Department via email at HumanResources@api.org.

Employees are typically hired at a point in their salary range based on prior experience, education, and market demand for the role; employees are also compared internally to their peers.

API offers a comprehensive benefits package for our employees and their families. More information about our benefits may be found at api.org/about/careers/benefits.