New 
Receptionist - Bilingual Preferred - Washington Service Center
 Northwest Regional Education Service District | |
 United States, Oregon, Hillsboro | |
 Sep 28, 2024 | |
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Northwest Regional Education Service District is an equal opportunity employer; committed to building an inclusive community and an environment free from discrimination, harassment, and retaliation. We are proud to be an antiracist organization. We work to understand how racial ideology is manufactured and how it impacts the lives of our staff and those we serve. In line with our commitment to disrupting systemic racism, we acknowledge that research shows that Black, Indigenous, and people of color (BIPOC) and women are significantly less likely to apply for some positions, believing they must meet every qualification as described in the job description. At NWRESD, we value representation, and we are most interested in finding the best candidate for the job. We know that sometimes that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don't believe you meet every one of the qualifications described below. Position Title: Receptionist Department: Human Resources Location: Washington Service Center Reports To: Chief Human Resources Officer Compensation: Classified Salary Schedule - Range A Bargaining Unit: OSEA FTE: 1.0 FTE - 40 hours per week ** WORK HOURS: MONDAY - FRIDAY; 7:30am-4:30pm; in person ** NW REGIONAL ESD'S MISSION STATEMENT: In partnership with the communities we serve, Northwest Regional ESD improves student learning by providing equitable access to high quality services and support. General Description: In alignment with the NWRESD's mission statement, this position provides receptionist duties for the Washington Service Center. This includes exemplary customer service through telephone and in-person contact with staff, students and parents, and the public. This position also manages the room scheduling software for the Washington Service Center, and receives and prepares outgoing mail. This position is also asked to provide a variety of clerical duties for other departments as available. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent 2. Excellent written and oral communication skills with a proven ability to communicate with a variety of internal and external customers. 3. Possess organizational skills for effectively managing multiple tasks 4. Ability to handle and manage confidential information and prioritize actions/deliverables with a high degree of discretion. 5. Ability to operate a variety of office equipment including computer, copier, FAX, scheduling software, and other related equipment or machines 6. Proficient in the use of computer and internet based applications, including but not limited to email, internet software, Google Suite, and word processing (MS Word) 7. Ability to maintain the integrity of confidential information and able to respond sensitively to questions about student, family and staff members 8. Bilingual or knowledge of how to provide key information to non-English families and patrons preferred KNOWLEDGE, SKILLS, and ABILITIES: 1. High level of communication/interpersonal skills 2. Ability to work independently 3. Excellent verbal and written communication skills 4. Possess organizational skills for optimally prioritizing and managing multiple tasks, demonstrating initiative and problem solving skills 5. Experience with a variety of software, including Google and other office software 6. Basic knowledge of business systems 7. Ability to maintain the integrity of confidential information and able to respond sensitively to questions about student and family matters 8. Solid understanding of spelling, punctuation, capitalization, word usage and sentence structure of the English language 9. Experience with or ability to learn data entry 10. Ability to manage large groups of people attending meetings; and juggling competing needs for meeting resources and rooms. 11. Bilingual preferred Essential functions : Include the following. Performs some or all of the following tasks. Other Duties may be assigned . The duties listed below are not inclusive, but characteristic of the type and level of work assigned for this position. A. Greets and assists ESD staff, students, family, volunteers, agency partners and community members both in person and by phone - this includes routing calls, relaying messages, receiving and directing visitors, determining priority matters promptly and courteously B. Screen inquiries of staff, students, parents, the public, etc. for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution C. Perform various clerical tasks and secretarial duties for the organization as directed by the Chief Human Resources Officer to include: maintaining room reservation calendars; updating the schedule board, scheduling meetings, assistance with documentation, correspondence, phone calls, paper and electronic filing, collection of data, meeting minutes and preparation for meetings D. Manage scheduling software for meeting room requests from NWRESD staff and partner districts and agencies. This also includes: a. Maintain Google slides that display daily schedule of meetings on wall monitor in
E. Sort and distribute incoming mail; prepare outgoing mail
reception area to assist guests b. Maintain room schedule signs and accurate meeting posting for patrons of the ESD F. Maintain accurate records as required. G. Respect the confidentiality of administration, staff, students, and organizations of the community H. Maintain a calm professional environment during times when interruptions, disruptions and a stressful environment interfere with the flow of work I. Cultivate and model a respectful working and learning Note: The description contained herein reflect general details as necessary to describe the principle functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. NWRESD believes that every individual makes a significant contribution to our success. The administration reserves the right to modify, add or remove duties as necessary that still reflect the essential functions of the department. It is our expectation that every employee will offer their services wherever and whenever necessary to ensure the success of the ESD's goals. Equal Opportunity Employer Northwest Regional Education Service District is an equal opportunity employer; committed to building an inclusive community and an environment free from discrimination, harassment, and retaliation. We are proud to be an antiracist organization. We work to understand how racial ideology is manufactured and how it impacts the lives of our staff and those we serve. Northwest Regional Education Service District is proud to be an antiracist, Equal Employment Opportunity and Affirmative Action employer. We are committed to ensuring diversity and inclusion in all aspects of recruitment, selection, and employment without regard to race, disability, gender identity/expression, sexual orientation, national origin, ethnicity, religion, veteran or military status, or any other category protected under the law. Northwest Regional Education Service District is committed to providing reasonable accommodations in our recruitment procedures for individuals experiencing a disability. If you need assistance or accommodation due to a disability, please contact us at hrhelp@nwresd.k12.or.us. Persons who are deaf, hard of hearing, or have limitations in their speech may contact the district for assistance through the Oregon Telecommunications Relay Service at 1-800-735-2900. FRONTLINE JOB ID: 3108 FISCAL CONTROL CODE(S): 2880 | |