ICS Field Support Technician

TKC Holdings, Inc.
paid time off, short term disability, long term disability, 401(k)
United States, Wisconsin
Sep 28, 2024
Overview Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We are proud to be a military and veteran friendly employer. About This Position The responsibilities of the Field Support Tech will include monitoring and responding to issues reported, escalating issues by opening tickets and coordinating Field Tech visits when necessary. This position will require the ability to investigate and respond to requests in a timely manner for multiple facilities. The Field Support Tech position will interface with all internal ICSolutions organizations, various vendors, and contractors to troubleshoot and resolve reported issues. Other duties as determined by the needs of the business. This position should require minimal day to day supervision. The responsibilities and expectations of the position will be outlined upon hire as well as the provision of all training and tools necessary to be successful. What You'll Need Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience Strong organizational, interpersonal, presentation and communication skills Excellent written and verbal skills 2 years' experience in Telecommunications Previous Inmate Telecom experience highly preferred Basic computer skills Strong team-oriented business skill Professional attitude in dealing with customers Benefits IC Solutions offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Short Term Disability Long Term Disability Voluntary benefits that can be selected to create the right package for you IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108