Monitoring Support Services Representative

Pavion Corp
United States, Pennsylvania, Exton
197 Philips Road (Show on map)
Oct 23, 2024
Description Pavion and our family of companies are seeking a talented and motivated Monitoring Support Services Representative to join our corporate team. Primary Responsibilities: Assure the highest level of customer service at all times Receives and responds to incoming calls, quickly and efficiently Determines type and action needed to respond to internal or external customer needs Processes new data into 3rd party monitoring portal with strict attention to detail Provides telephone support to field technicians Processes any data change requests with strict attention to detail Processes new access requests and trains technical staff on monitoring portal Performs quality control processes as outlined to ensure data entry is correct Update Pavion staff of completed requests within 24 business hours Register communication modules and user applications including but not limited to Bosch IP, Bosch cell, DMP, SecureCom, AlarmNet, CommNet, Connect One, Immix and Telguard Perform remote management requests in panel programming Thoroughly completes all documentation and paperwork Basic Qualifications: Minimum 2 Year College Good oral and written communication skills; the ability to independently make accurate decisions and analyze risk 2 years Customer Service experience Strong organizational skills and ability to manage with great attention to detail Excellent oral and written communications Strong problem-solving aptitude Ability to meet multiple deadlines Ability to prioritize work independently Professional work ethic Self-motivated and takes on a positive attitude Demonstrates attention to detail Gathers and analyzes information skillfully Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service or assistance Maintains confidentiality Speaks clearly and persuasively listens and gets clarification; responds well to questions Contributes to building a positive team spirit; supports everyone's efforts to succeed Demonstrates accuracy and thoroughness; monitors own work to ensure quality Adapts to changes in work environment; able to deal with frequent change, delays, or unexpected events Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)