Associate Technical Service Representative
Global Payments | |
United States, Indiana, Jeffersonville | |
1 Heartland Way (Show on map) | |
Sep 30, 2024 | |
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Heartland POS team is growing once again! If you are tech savvy, detail oriented, and believethat every interaction with a customer should be a world-class experience, then you need to check out this job opportunity. Job Summary:As an Associate Technical Service Representative, you will work directly with Heartland POS customers(which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues. Typical support calls are related to:
About Heartland: Heartland, a Global Payments company, offersa fast paced environment with a casual flair - we have the option of wearing jeans, sneakers and t-shirts to work! Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named anIndiana's Best Employerand one of Computer World's 100 Best Places to Work in IT. Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more! What more you might ask?? How about options for FREE EDUCATION! Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor's degree in Business Administration. 100% company paid for (including books)! And there's even more that makes Heartland a great place to work. But you'll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work! Major Job Responsibilities/Duties:
DesiredRequirements:
Disclaimer: The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required. Heartland offers a competitive salary and a comprehensive benefits package to qualifying employees. Heartlandis an equal opportunity employer. M|F|D|V Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC #LI-Onsite Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. |