Enterprise Processing Specialist

* Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area.

* One (1) year IT support or related experience.

* Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preference will be given to individuals who possess:

* PeopleSoft experience

* Higher education experience

* Security administration experience

* Technical documentation writing experience

* Process troubleshooting experience

* Customer interaction experience

Normally scheduled Monday through Friday during the hours of 7:00am to 3:00pm, however, may be required to work other shifts to include daytime and/or weekends. Schedule subject to change based upon department needs.

PLEASE NOTE:

* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.

* Interviews will be conducted by a hiring committee.

* We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, tuition reimbursement, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break.

We can't wait to show you why Metropolitan Community College is a great place to work!

Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender.

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Incumbents operate and maintain tasks related to operating the Enterprise Processing department.

* EOE/M/F/Vet/Disabled

* Executes and prioritizes daily tasks identified by the Enterprise Processing Supervisor.
* Analyzes, sets-up, modifies, and runs data processes.
* Manages enterprise applications security.
* Uses IT ticketing systems to respond to requests and solve IT issues; work may involve forwarding tickets to appropriate personnel or departments.
* Serves as the liaison between the vendor and employees to solve printing issues related to enterprise processing.
* Manages password mailers for students and employees, which includes use of the folder/sealer machine.
* Runs processes, prints, presorts, and mails documentation.
* Works collaboratively with departments on various projects, security problem-solving, and other tasks.
* Trains end users via phone or in person; work may involve responding to requests, and providing technical information to employees regarding system creation, errors, maintenance, and updates.
* Prepares, maintains, reviews, and/or updates reports, records, logs, and other documentation; work may involve researching and analyzing information, and making and implementing recommendations based on findings.
* Participates in the department's continuous improvement planning process
* Perform other duties as assigned.

* Knowledge of technology troubleshooting techniques;
* Knowledge of customer service principles;
* Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment;
* Knowledge of windows operating systems;

* Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
* Skilled in providing customer service;
* Skilled in using a computer and related software applications;
* Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment;
* Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions in this class typically require: crouching, feeling, grasping, hearing, fingering, pulling, pushing, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

None.