Manager, Account Services Management - Premier Northern California
Blue Shield of CA | |
United States, California, Oakland | |
601 12th Street (Show on map) | |
Sep 30, 2024 | |
Your Role The Premier Accounts team manages all group business with 3,000 or more employees. With nearly 4.5 million members, our strategy to win in the market is to understand and meet the needs of commercial/national and public sector employers and labor trusts and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. The Manager, Account Services will report to the Area Vice President of Account Management, Premier Accounts and will manage a team of Account Service Representatives that serves overall market membership and advances health related initiatives on behalf of the plan sponsor/employer and will have dotted line reporting responsibilities to the Area Vice President, Labor & Trust. The Manager, Account Services - Premier Accounts, manages department activities and promotes high levels of customer satisfaction and retention of group business, responds to escalated customer concerns and issues; identifies trends and serves as a liaison with Blue Shield for client needs, recommending and supporting areas of improvement; leading training initiatives within the field and internal service teams. This person will work closely with our Account Executive team, and their leadership. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Work In this role, you will:
Your Knowledge and Experience
Pay Range: The pay range for this role is: $86,680.00 to $138,820.00 for California. Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles. |