Medical Billing Assistant

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: October 15, 2024 or upon receipt of the first 50 applicant submissions

Medical Billing Assistant- Hybrid

Behavioral Health Services

Hourly Range: $14.57 - $21.84

Job Summary: Under the direction of the Medical Billing Supervisor, the Medical Billing Assistant is responsible for conducting billing insurance verifications, client demographic updates, organizing payor sources, as well as claim follow up and corrections. This position is necessary to maximize revenue generation from clients and third-party payers.

The department of Behavioral Health Services has embraced a hybrid work schedule that considers duties of this position may be performed remotely.

Job Duties:

• Insurance Verification. Collect and confirm insurance and payer information for clients utilizing Forward Health and Waystar portals. Accurately add insurance details, Medicaid programs, and client demographics to myAvatar. Verify coverage through online portals. Advanced knowledge of Excel to perform other tasks as assigned.
• Claims Correction. Identify missing fields, modifiers, units, or administrative errors with claims. Make corrections to claims using multiple billing portals, remittances, and Forward Health. Must have knowledge of CPT, HCPCs and ICD-10 coverage rules.
• Claim Follow-Up Coordination. Follow up with payers on late or unpaid claims via telephone or online portals. Resolve outstanding issues, document interactions, record authorization number and other client information on myAvatar platform.
• Client correspondence, telephone calls and self-pay follow-up. Follow-up with clients concerning questions about self-pay balances. Take credit card payments over the telephone. Collect new insurance information. Set up payment arrangements.
• Client Ledger Corrections. Verify cash/check, adjustments, and transfers to client accounts to determine if posted correctly. Determine if the information on explanations of benefits is reasonable and correct. Work on credit balances to determine valid refunds and overpayments.
• Perform all other related duties as assigned.

Minimum Qualifications:

• Current resident of the State of Wisconsin at the time of application
• High School Diploma or GED equivalent.
• At least three (3) years of recent experience working in medical claims follow up and insurance verification.
• Advanced knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Advanced knowledge of platforms such as Forward Health, Medicaid Management Care Portals, myAvatar (EMR), Waystar, and other various insurance portals.
• Ability to push, pull, lift, and carry up to 15lbs.

Skills, Knowledge, and Abilities: knowledge of the principles and practices of the medical billing field; oral and written communication skills, skill interpreting and administering plan documents; ability to work independently; ability to work effectively and harmoniously with peers, client departments; ability to maintain sensitive or confidential information.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

• 1220 W Vliet St, Milwaukee, WI 53205, USA