Customer Service Product Analyst

Steelcase
United States, Michigan, Grand Rapids
901 44th Street Southeast (Show on map)
Oct 01, 2024
General Information Country: USA State: Michigan City: Grand Rapids Office Location: P.O. Box 1967 - - I - - - Date posted: 30-Sep-2024 Business Function: Customer Service Position Type: Full-Time/Regular Description We are hiring a Customer Service Product Analyst to determine the feasibility, pricing and specifications for non-standard requests to achieve profitability, competitiveness and propose alternative product solutions to meet customers needs. What You Will Be Doing: Manages and coordinates activities associated with the customer's request for quote by facilitating discussions to uncover customer business needs and using information to provide the right solution at the right price. Assesses the feasibility of new requests, consults with manufacturing regarding capabilities, product applications, safety, design and profitability to meet customer's needs for special products. Prepares formal quote (product description and pricing) and related documents to aid the sales force in influencing the customers' to purchase Steelcase product. Collaborates with marketing, manufacturing, product development, field sales, dealers and customers to win bids and meet customer requirements. Who You Are: Strong planning and organizational skills and the ability to work in a multi task, high stress environment Above average math skills and mechanical understanding, including the ability to read floor plans and engineering drawings A passion for satisfying customers Able to conceptualize and analyze technical data and to define creative solutions Strong oral and written communication skills to communicate highly technical data to various audiences and influence internal and external groups on the benefit of various product solutions Strong interpersonal skills to maintain positive working relationships with other groups such as dealers, field sales, product engineering, product marketing, industrial engineering, etc Minimum Qualifications: Must have at least a minimum of internship level experience; or 2 years of professional experience to be considered in lieu of prior internships Prior customer service experience Excellent communication skills Desired Skills and Experience: Background in quoting or proposal review Understanding of manufacturing processes Who We Are: Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us: At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. What Matters to Us: More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. Steelcase is a MVAA- Silver Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply. Please see our Working at Steelcase Document for more detailed benefits and compensation information. If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.