Patient Registrar 1
Mercy Health Corporation | |
United States, Illinois, Rockford | |
Oct 01, 2024 | |
Overview
Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. Patient Registrars will demonstrate behavior that reflects the hospital's mission, vision and values. Patient Registrars will greet patients or family members in the various hospital settings and assist them in answering any questions or concerns they may have in person or over the phone. This position is fast paced (sometimes chaotic) and you will be the person patients and our clinical care teams rely on to get patients entered or checked in within the electronic medical record to get care started. As Mercyhealth Patient Registrars we are part of Revenue Cycle and are responsible for accurate registrations, obtaining insurance coverage, educating our patients on their financial responsibilities and collecting applicable payments. To thrive in this job, you will need to be confident with technology and typing; however you don't need to have any previous experience or knowledge in healthcare. Since some shifts are in an Emergency Department, you will need to be prepared to see serious illness and injuries. This position requires weekend and holiday rotations. Responsibilities Essential Duties and Responsibilities N/A Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Education and Experience Graduate of high school or equivalent Certification and Licensure N/A Skills and Abilities Self-starter with a willingness to try new ideas. Positive can-do attitude coupled with a sense of urgency. Knowledge of computer systems, to include navigation, typing, and data entry. Detail oriented. Strong oral and written communication skills. Excellent problem solving, conflict management, time management and stress management skills in highly emotional and demanding situations. Ability to use good judgment and utilize independent decision-making skills. EPIC knowledge preferred but not required. Able to work independently, as well as, collaborate in a team environment. Interpersonal skills to interact with patients to obtain needed information to communicate to partners and providers. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Level of Supervision Some independent judgment is required, but alternatives are limited by standard practices or procedures. Supervises This job has no supervisory responsibilities. |