Customer Service - Account Specialist

TOGETHER, WE SAVE LIVES

OVERVIEW

Provides support for all customer requests received through phone, fax, or e-mail. Primary duties are to answer incoming calls and respond to email inquiries. Timely, accurate handling and processing within established policies, procedures and directives.

RESPONSIBILITIES

• Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to
• Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives




• Orders and related requests
• Returns and related requests
• Information requests




• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
• Owns the customer experience throughout the entire life cycle of the relationship
• Perform other duties as assigned by the Supervisor.
• Research billing discrepancies and provide feedback on findings.

QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• Minimum of three (3) year of Customer Service experience required
• Intermediate understanding of telephony concepts, practices, and procedures
• Excellent verbal and written communication skills
• Ability to work within a team environment
• Basic knowledge of firearms, types and usage
• Ability to coordinate with various levels of management within different functional areas
• Experience with MS Office Suite
• Intermediate knowledge of company products, practices, and procedures

Why work at Safariland?

At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families.

Eligible employees are offered:

• Medical, dental & vision insurance
• 401(k) with company match
• Employer paid life insurance and AD&D
• Employer paid disability
• Wellness program
• Adoption assistance
• Tuition assistance
• Employee assistance program
• Work life balance
• Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies)

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.