Manager, Performance Analytics
Charter Communications | |
United States, Connecticut, Stamford | |
Oct 01, 2024 | |
JOB SUMMARY The Manager of Performance Analytics is responsible for assisting with reporting and analysis of customer and product growth for the Residential and Small and Medium Business (SMB) segments, including: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, tier mix and sell-in, average revenue per customer), monitoring customer and product growth in competitor overlap areas. The Manager will leverage Charter's MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to surveil performance across all geographies and segments within Charter's diverse operating footprint. The Sr. Manager will report to the Senior Director of Performance Analytics. MAJOR DUTIES AND RESPONSIBILITIES Deliver reporting and analysis of customer and product performance metrics for the Residential and Small and Medium Business (SMB) segments. Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer). Contribute to development and maintenance of reporting and analysis capabilities to monitor customer and product growth performance, by business segment, market, and competitive areas. Measure and track performance tracking of large, multi-channel marketing campaigns, such as back-to-school, holiday campaigns, etc., uses sophisticated analytic approaches and techniques to estimate sales yield. Assist in preparing custom reporting and presentations to communicate results of customer data analysis. REQUIRED QUALIFICATIONS Required Education Required Related Work Experience and Number of Years PREFERRED QUALIFICATIONS
Preferred Education Preferred Related Work Experience and Number of Years WORKING CONDITIONS MAN510 2024-41301 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. |