ANALYST, IT, DCRI*

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary

The Analyst, IT - Application Administration is responsible for implementing technical projects and participates in the planning of technical projects. The position guides and documents application releases via requirements gathering, risk and impact analysis, system configuration, validation, and implementation stages. The role monitors and maintains business-critical IT systems that promote clinical research. The Analyst, IT - Application Administration provides expertise and guidance concerning the supported applications.

** NOTE: This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in one of the following states or districts: Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC., Washington (State), Connecticut, Indiana, Michigan, Maine, Ohio and New Hampshire

Primary Job Responsibilities

• Analyzes, deploys, configures, tests, and maintains supported software systems and applications
• Ensures systems and related infrastructure are maintained and released in a manner that comports with regulatory compliance & security policies
• Monitors upcoming application and module releases for risk, impact, and system stability, and recommends optimal implementation roadmap based on this analysis
• Participates in the release process to ensure proper controls around data integrity and patient safety are maintained
• Ensures application releases, maintenance and activities are documented per DCRI SDLC policies
• Troubleshoot concerns and respond to inquiries from application users in a timely fashion
• Collects and analyzes data on system usage and related user concerns
• Promotes application awareness and familiarity via authoring guidance documents and providing system overviews & demonstrations
• Accountable for adherence and compliance with all IT Operations policies, procedures, BSAs, SLAs, SOPs, WIs and related documentation as applicable to assigned solutions
• Identifies and recommends solutions for system inefficiencies
• Supports user administration and ensures robust user authentication controls are utilized on supported applications
• Accountable for operational activities and support for assigned on premise applications and selected functions for externally hosted solutions

• May help to define functional and non-functional requirements of software systems
• May support and improve the tools for continuous build and deployment, automated testing, logging, security, monitoring and release management from development to production
• Participates in the development of long-range planning for new projects and upgrades of existing projects
• Integrates the functionality of applications and systems used within DCRI to maximize technical environment
• Participates in system architecture design

Education and Experience

Skills, Training and Certifications

• Understanding of SDLC processes
• Ability to translate business process language into requirements and system design
• Experience with relational database concepts and products
• Experience with web architecture, application development, and security procedures
• Experience in version management and change control discipline
• Maintains technical acumen and best practice subject matter expertise for assigned application
• Effectively communicates, both orally and in writing, and has ability to facilitate cross-functional communication, including ability to identify and resolve conflict
• Ability to provide reliable time estimates and to handle multiple assignments at one time

Refer to Job Description

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.