Manager, Data Onboarding

FinThrive
United States
Oct 06, 2024
About the Role Impact you will make The Data Services Team is seeking a customer-focused manager to lead our Data Onboarding team of remote domestic and global colleagues in a fast-paced, and often changing environment. They will lead a team responsible for the efficient and timely acquisition of customer data and the integration of customer data between FinThrive technologies, customer platforms and business partner platforms. The manager will establish team objectives, cultivate talent, accountable for onboarding project timelines, meet performance and customer satisfaction metrics and analyze team metrics to identify opportunities to improve automation, efficiency and reduce customer effort. To be successful in the position, this individual should have great communication, interpersonal, and have a desire for process improvement and automation. What you will do Account for ensuring data acquisition project timelines are met including ensuring successful processing of customer files post setup until transitioned to a support team and managing customer escalations to timely resolution Identify impediments for the team and determines the best resolution plan Collaborate with Project managers and Sales on forecasting to ensure proper timelines for future and ongoing projects Collaborate with global leaders and colleagues as an extension of your team Collaborate with development teams to resolve defects timely and with product management on product roadmaps to streamline the data acquisition process Collaborate with support teams to provide customers with a consistent FinThrive experience Oversee projects related to process changes, customer experience, colleague experience, and operational efficiencies Lead team meetings, run one-on-one meetings with direct reports to better understand their challenges and help them improve efficiency and customer satisfaction Monitor and analyze team metrics, capacity planning and customer surveys Foster a positive team environment: drive standards, consistency, collaboration, accountability, quality, and continuous improvement across the team What you will bring 2+ years of experience in a technical role Experience resolving technical issues by working cross-functionally with other teams Ability to multi-task, prioritize and work independently in a fast-paced environment Customer service experience Excellent verbal and written communication skills Travel required: minimal What we would like to see Bachelor's Degree, or 4+ years equivalent technical school Experience leading or supervising people Experience working with remote colleagues and remote leadership Experience on an implementation team Salesforce.com experience Revenue Cycle Management software experience Experience working with a global team Experience using SQL, MS Office Products Any Six Sigma (Lean) certification About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands