Catering Coordinator

Children's National Medical Center
United States, D.C., Washington
Nov 02, 2024
Description The catering coordinator will provide a positive and friendly work environment, while communicating with catering cooks and catering manager on any food allergies and knowledge of meals being served and following proper sanitation and safety procedures. This server coordinates with conference services for events, reconciles catering orders utilizing the CaterTrax system, and conducst weekly ordering and inventory of stock in relation to the upcoming events. They assist with placing orders through preferred vendors when inventory is low and work with preferred vendors on seasonal specials and items. They gather all equipment needed for any catering events and set up serving stations and decorations; this includes but is not limited to organizing catering retails for large events. The role provides daily communication with C-suite and administration for restocking suites or any last-minute events. The incumbent is able to work independently and make quick decisions to ensure events meet the customers' expectations and vision and solve problems when it comes to customer service issues during catering service. Qualifications Minimum Education High School Diploma or GED (Required) Minimum Work Experience 5 years Related experience (Required) Is able to receive, review, and process orders via our online catering ordering system (Catertrax) Is able to meet with and field phone calls from C-suite level clients/guests to discuss their catering needs Is able to communicate the food and beverage needs for catered events to the culinary team to produce Is responsible for pulling together the equipment needed for catering service, setting up and delivering the service, and breaking down and cleaning up the service Required Skills/Knowledge Do basic mathematical calculations, read and comprehend basic English. Lifting 50 lbs. Maximum, frequently lifting of 25 lbs. Must be able to go into refrigerated/freezer areas for some supplies. Required Licenses and Certifications District of Columbia Board of Health Food Safety License (Required) ServSafe Certification (Required) Functional Accountabilities Productivity Review banquet event orders (BEO) for following day and make any changes needed. Assist with hot food pre-preparation as needed. Maintain and ensure food safety standards. Safety/Sanitation Maintain a clean, sanitary work environment throughout shift according to the standards of the department, hospital and regulatory agencies. Utilize HACCP process during all aspects of food production. Perform cleaning assignments as assigned. Communication Communicate to Management of any availability issues, equipment status, customer issues. Communicate to management unresolved customer service issues within 24 hours. Professionalism Adhere to all department and hospital policies and procedures. Maintain a professional image by adhering to department uniform guidelines. Regularly adhere to department schedules. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010 Job : Non-Clinical Professional Organization : Patient Services Position Status : R (Regular) - FT - Full-Time Shift : Variable Work Schedule : VAR Job Posting : Oct 1, 2024, 3:03:27 PM Full-Time Salary Range : 52728 - 87859.2