Systems Business Analyst

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan...soon to be 23! We have over 450 team members, more than 145,000 members, $3.5 billion in assets, and a 95% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Note-this position can be filled in our Troy or Clinton Township office

Overview of Responsibilities: Serves as a liaison between IT and various stakeholders to facilitate the implementation of business requirements related to business banking systems. Promotes and facilitates communication and collaboration with IT team and MSGCU team members to maximize efficient and effective use of information technology, ensuring integrity and security of data, and that the identified solutions are in alignment with the strategic direction of the organization.

Essential Duties and Responsibilities:

• Researches, gathers and analyzes data to create detailed descriptions of user needs, program functionality, and the steps required to develop, modify, and implement application changes in support of core organizational functions and business processes.
• Ensures system requirements are defined, addressed, and in alignment with organizational objectives. Assists Technical Business Analysts with translating requirements into functional specifications, conversions, interfaces, reports, forms, and workflows.
• Assists the Technical Business Analysts in the analysis and design of application interfaces that interact with the core processing system.
• Consults stakeholders to define and execute test scenarios for proper end-user testing, ensuring validation of system functionality and resolves outstanding issues before implementation Participates in stakeholder meetings to ensure project execution is prioritized according to defined deadlines and within established requirements.
• Collaborates with users to understand business needs, solicit feedback, and engage in discussions regarding system changes and new functionality. Offers suggestions, enhancements, and alternative approaches, bringing forward valuable insights and proposing thoughts that may not have been considered.
• Investigates and resolves system problems, ensuring prompt resolution without significant interruption to member service. Keeps stakeholders and IS Manager informed on status and progress of resolution.
• Identifies technology opportunities and contributes to driving continuous improvements, operational efficiencies, and improved business performance with a focus on long-term implications.
• Ensures that the confidentiality, integrity, availability, and security of enterprise data on multiple databases in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Keeps up-to-date with changing trends and regulations within technology and financial information industry.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Uses active listening skills to gain insight and understanding into the business requirements of stakeholders to troubleshoot, solve problems, and deliver impactful solutions in a highly technical service environment.

• Action Oriented: Willingly takes on opportunities and tough challenges with a sense of urgency and enthusiasm; holds self-accountable to meet commitments. Effectively works on multiple tasks simultaneously while maintaining high quality standards.
• Optimizes Work Processes: Identifies the effective and efficient processes to achieve objectives with a focus on continuous improvement and cost efficiency.

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Possesses strong follow-up skills and influences others to meet their commitments. Recognizes potential assignments outside own area of specialization and applies appropriate technology expertise.

• Communicates Effectively: Communicates effectively with technical and non-technical audiences, effectively articulating business requirements and interpreting policies and procedures.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by addressing difficult issues.

• Self-Development: Actively seeks new ways to grow and learn using formal and informal development channels and experimentation when tackling new problems. Uses feedback and self-reflection to gain productive insight into personal strengths and weaknesses.

• Intermediate proficiency of technology and business operations from more than one business sector and an understanding of the significance of fiscal constraints.
• Average or better knowledge of the uses of information systems within the industry sector and specifically within competitive or associated organizations operating in the same market.

Essential Preparation and Experience:

• Associate degree in a Computer Science or related field, or the equivalent combination of education and relevant work experience; and

• 2 years of related experience, with exposure to different business areas to gain the necessary background to support product and system development, preferably within a financial institution.
• Familiarity with programming languages and concepts preferred.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base salary begins at $55,000 / year
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 30 pounds.
• Normal working hours will be MSGCU's standard branch and administrative office hours of operation, however, occasional after hours work and the flexibility to be on call before/after normal work hours, including weekends and holidays, is required.