Nursing Technical Specialist

This on-site position provides faculty and client facing support for healthcare simulations and other technical School of Nursing functions.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Manage, implement, analyze, and support technology-based educational, clinical, and academic systems and projects operated by the School of Nursing, including video recording and video conferencing solutions, high and low-fidelity simulation integration, virtual simulation integration, standardized patient simulation integration, computer-based training modules, network applications, online and blended courses, and partnerships with clinical and interprofessional partners.

Bachelor's degree or equivalent.

At least five years of experience working with:

Bachelor's degree in information technology or related field.

Additional years of experience working with Mac and Windows-based computers and networks.

Student employees and Graduate Assistants.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Troubleshoot and resolve technical issues for School of Nursing faculty, staff, administrators, students, and associated university technical support, and clinical and interprofessional partners via phone, e-mail, in person, videoconference, and via remote assistance.

Serve as a product specialist for learning management technologies and other applications used to support teaching and learning, simulation products and equipment, network applications, telehealth, and clinical encounter and scheduling software; includes providing supervision to graduate assistants and student workers supporting these applications to assist with issues they cannot solve; provide training and support for these applications to faculty, staff, students, administrators, and clinical partners.

Manage, maintain, program, schedule, and coordinate the use and course integration of the high and low fidelity patient simulators and virtual environments/simulations. This includes telemedicine equipment and maintenance, use, and ability to troubleshoot both the simulators and the equipment that controls them.

Manage, maintain, coordinate, and support the use of video recording solutions; includes recording simulations, lectures, presentations, volunteer patients, and other media elements for students, faculty, staff, administrators and clinical partners.

Serve as backup to Interprofessional Community Clinics Technology and Video Systems Specialist for electronic health records and other technology; obtain American Heart Association Basic Life Support certification, and ensure continued maintenance of credential.

Support Senior Technical Specialist & Analyst and NSITC Director in planning schedules, preparing operation and budgetary reports, developing and specifying policies and procedures, and designing information guides.

Interview, hire, train, and supervise undergraduate and graduate student employees that work at the SITC; assign workflow to undergraduate and graduate student workers; oversee quality of work.

Install, support, maintain, configure, and secure hardware for faculty, staff, administrators, and student employees and SITC computers.

Monitor, maintain, support, administer, backup, and update the department's software; includes coordinating School systems with University systems, such as the print management system.

Manage, maintain, and design the School of Nursing's website, multimedia content, and related online materials.

Research, test, evaluate, and recommend emerging computer and information technologies for use within the School of Nursing and maintain current knowledge of emerging hardware, software, and communication technologies.

Maintain, configure, perform, and participate in SITC evaluations, surveys, and reports needed for School of Nursing reporting functions.

Maintain regular and predictable attendance.

Perform other related duties as assigned.

For nominations and questions regarding this opportunity, please contact Tiffany Turner, Assistant Director of Talent Acquisition, at tiffany.turner@bsu.edu .

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'