Operations Manager

Operations Manager

Operations Manager will oversee all assigned HERRC Casework Managers within New York City and will serve as the main liaison with the HERRC Operations Director and serve as an alternate liaison with New York City Health & Hospitals HERRC Program Administrator in the absence of the Operations Director. The Operations Manager primary objective is to ensure the smooth functioning and success of all Casework services under your supervision. Overall, as the Operations Manager, you play a pivotal role in driving the success of the Casework services teams by ensuring operational excellence, fostering a positive work environment, and achieving organizational objectives.

Position will start in Newburgh, NY and transition to Bronx, NY in 2025

Compensation & Benefits:

• Estimated Starting Salary Range for Operations Manager: $80,000 -$85,000 per year
• Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Operations Manager Responsibilities Include:

• Overseeing assigned HERRC Casework operations in a manner ensuring that overall service delivery is provided in accordance with Cherokee's contract with NYC Health & Hospitals.
• Ensure that staff is properly trained and maintains all appropriate requirements to manage appropriate caseloads and have been granted access to NYC Health & Hospitals technology platform for case management.
• Ensure sufficient operational staffing is always maintained and that clear coordination channels are facilitated between HERRC leadership and Casework staff.
• Proactively ensure the daily reporting of the casework census and other related information and reports is provided to the Operations Director and HERRC's leadership.
• Ensure staff adheres to all rules outlined in the NYC Health & Hospitals and Cherokee Federals standard of conduct.
• Casework noncompliance should be addressed IAW NYC Health & Hospitals case management procedures.
• Ensure the proper allocation of office space and infrastructure for service provider staff to perform all administrative and service-related functions as outlined in this solicitation.
• Ensure all incidents are managed in accordance with NYC Health & Hospitals published Incident Management Guidelines and Procedures. Including maintain a continuous open channel with the Operations Director and NYC Health & Hospitals Serious Incident Unit (SIU).
• Performs other job-related duties as assigned.

Operations Manager Experience, Education, Skills, Abilities requested:

• Bachelor's degree or equivalent job experience.
• Master's degree in social work or other human services field preferred.
• Two years of relevant experience working with people who enter the U.S. seeking asylum.
• 3+ years of experience in program management.
• Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
• Experience working with the NYC Health & Hospitals preferred.
• Must be organized as well as, have excellent verbal, written and communication skills and the ability to work collaboratively with families, Casework Managers, collaborating agencies, and community professionals.
• Strong customer service/ hospitality background, preferably with immigrant populations.
• Able to effectively manage significant administrative and process documentation.
• A self-starter, able to work with minimal supervision and work independently.
• Able to prioritize and be accountable for timeliness to complete caseloads in a timely manner.
• Possess sensitivity to the service population's cultural and socio-economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently.
• Past applicable job experience may include, but is not limited to: Site Manager, Regional Manager, and/or Operations Manager.
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNMC, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles

• Site Manager
• Branch Manager
• Regional Manager
• Operations Director
• General Manager

Keywords

• Leadership
• Operations
• Management
• Strategic Planning
• Performance

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.