TCE Transfer Student Liaison

Transfer Student Liaison
American Public University System

Assure that all types of Transfer Credit Evaluations are completed according to quality standards. Act as liaison between Transfer Students and the Admissions, Academic Advising, Document Services, and Marketing teams.

This position reports to the Team Manager of the Transfer Student Outreach team and does not include supervision responsibilities.

Responsibilities:

• Serve as primary point of contact to monitor and resolve student inquiries sent to the creditaward@apus.edu, parentschool@apus.edu, and prelim@apus.edu inboxes.
• Monitor phone queues and answer incoming calls, addressing inquiries as they relate to transfer credit award from APUS staff as well as prospective and current students.
• Establish working relationships with the Student Advising, Marketing, and Admissions Teams to coordinate strategic initiatives as they relate to transfer credit award.
• Establish office hours to assist the Admissions Office with prospective student inquiries as they relate to transfer credit award.
• Work closely with the Team Manager, Transfer Student Outreach and Director, Transfer Student Outreach, to support Transfer Student Outreach and TCE strategic initiatives.
• Ability to understand and implement TCE Policy & Procedure.
• Ability to work one on one with prospective and current students both in-person and on the telephone.
• Ability to learn new skills associated with modernization of TCE Policy & Procedure.
• Ability to research and solve problems in an ever-changing environment.
• Intermediate skills with MS Office.
• Attention to detail.

Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Requirements:

• Bachelor's degree required
• Teleworking experience preferred
• Customer service experience preferred
• One year experience as a Transfer Credit Evaluator preferred
• Strong understanding of APUS Transfer Credit Evaluation Policy and Procedure preferred
• Intermediate MS Office computer skills required to include Word, Excel, Access, and PowerPoint
• Previous experience in sales, marketing and/or customer service preferred.

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation's military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

CA, CO, DC, HI, MD, WA, NY Pay Transparency Statement

If you are a resident of California, Colorado, District of Columbia, Hawaii, Maryland, Washington or New York and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com