Director, Cloud Solution Architecture - Business Applications
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 01, 2024 | |
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OverviewMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. We are looking for a Director, Cloud Solution Architecture (CSA), specializing in Business Applications (Dynamics 365 and Power Apps), who is passionate about leading a team of architects to help drive our customers' transformation. This is a people management role, with accountability for a portfolio of customers and a portion of the Microsoft business results. By applying to this U.S. based position, relocation does not apply/is not provided for the role. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPeople ManagementLead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework.Modeling: Live Microsoft's culture, values and leadership principles every day. Lead by example via direct customer engagements and a "showing by doing" mindset.Coaching: Coach your team on a daily basis on how to accelerate deployments, drive usage, & achieve customer outcomes. Hold team and individuals accountable for results.Caring: Support and enable professional development planning and execution for your team members. Create an inclusive, engaging, and motivating work environment. Customer CentricityCustomer Insights: Coach your team to become trusted advisors to customers and partners and support them in developing impactful relationships with both technical and business delivery managers. Ensure team members provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement.Customer Satisfaction: Coach your team to identify resolutions to issues blocking go-lives of customer success projects by leveraging their Biz Apps technical, functional and project management subject matter expertise. Enable your team to deliver customer satisfaction and health through efficient delivery.Business ImpactDriving Consumption: Manage the consumption of Biz Apps solutions and Enhanced Support contracts to achieve business goals. Coach your team to develop opportunities to expand and accelerate usage & consumption and to identify opportunities for license and/or Enhanced Support expansion. Enable your team to collaborate with internal Microsoft stakeholders and external Partners to seamlessly drive customer outcomes. Coach your team to help drive higher Partner efficacy. Proactively and directly drive post-sale Partner activity fund motions & priority Partner alignment.Operational Excellence:Coach your team to identify, communicate, and minimize business and technical risks with customers. Drive high levels of data hygiene by ensuring team members are leveraging standard tools in a timely manner. Run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to Microsoft best practices.Technical Leadership Technical Practice: Foster a continuous technical self-learning culture by encouraging and empowering your team to share learnings. Role model the Self Learner mindset through continuous alignment of individual & team's skilling to market demands and customer success goals. Influence and contribute to technical strategy for the business.Other Embody our culture and values | |