Supervisor Service Engineering

POSITION PURPOSE

Provide supervisory, technical, and project management expertise to oversee and elevate the group responsible for completion of engineering necessary to plan, design, and construct MGE's gas and electric distribution system and associated service extensions to serve new and existing customers.

DUTIES AND RESPONSIBILITIES

• Fosters a culture that is accountability-driven through a performance management approach that aligns personal performance with strategic objectives and clear career paths for staff. This is demonstrated by:
  
  
  
  • Being skilled in problem-solving, critical thinking, servant leadership, and transformational leadership.
  • Possessing an ability to be fair and objective while coaching behaviors of accountability and continued improvement.
  • Gathering facts and delivering timely and honest performance feedback to ensure employees have development and training plans in place to meet goals and achieve desired outcomes.
  
  
  
  
• Ensures favorable relations are maintained with customers (internal and external) and State regulatory and other governmental agencies as they pertain to customer work.
  
  
  
  • Demonstrated by promoting a "we before me" mindset to foster greater collaboration and communication with internal and external stakeholders.
  
  
  
  
• Provides or procures engineering resources to analyze, coordinate, plan, and design new and upgraded gas and electric distribution extensions and services.
• Leads and monitors distribution and service delivery solutions to ensure consistently accurate, quality, and timely energy service is provided within defined targets and standards.
• Manages project portfolio; develops, analyzes, and monitors core operating system information; and reports on distribution, service, productivity, and workflow.
  
  
  
  • Demonstrated by providing project portfolio management and analyzing data to develop dashboards and reports that capture outstanding and completed work projects, forecasted future workload, needed resources, and supporting information for budgetary processes.
  
  
  
  
• Continuously improves processes by engaging stakeholders and implementing best practices to increase the level and quality of customer service provided.
  
  
  
  • Demonstrated by holding time and space for regularly communicating with all stakeholders and developing and executing remediation plans.
  
  
  
  
• Produces and monitors distribution and service level agreements for energy services to customers.
• Reviews invoices for third-party engineering work associated with service design solutions.

QUALIFICATIONS

Education and Experience

• Bachelor's or associate degree, or equivalent, in engineering, project management, or construction.
• 5+ years of relevant experience in engineering, operational, or customer-facing roles with demonstrated achievements and progressive responsibilities.

Knowledge and Skills

• Ability to effectively lead, develop, and support a team of technical employees in a changing business environment.
• Foundational knowledge of natural gas and electricity, utility gas and electric systems, and gas and electric distribution systems.
• Advanced ability to think critically using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Advanced ability to recognize obstacles and generate original, innovative solutions to difficult or unusual situations.
• Ability to convey information and viewpoints clearly and confidently to a wide audience in a well-organized and professional manner at both summary and detail levels.
• Advanced ability to adjust plans, goals, actions, or priorities to meet changing situations and guide others through the change.
• Ability to evaluate implications of business outcomes to identify opportunities for continuous improvement.
• Ability to respond to and resolve complex internal and external customer concerns.
• Proven collaborative skills in a team-based environment.
• Proven customer communication skills.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
• Preserve and protect our environment while providing affordable, reliable energy.
• Encourage and support economic and business development to keep our economy strong and vibrant.
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

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