Senior IT Service Desk Specialist
Busey Bank | |
United States, Illinois, Champaign | |
115 North Neil Street (Show on map) | |
Oct 02, 2024 | |
Position Summary The Senior Service Desk Specialist is responsible for handling inbound technical calls, service desk requests from teammates and assisting in the upgrade support of workstations. In addition, this position troubleshoots both software and hardware problems, assists in project management and training of new and existing ITSD associates. The position is also responsible for handing escalated service desk requests from Service Desk Technicians and Service Desk Specialist and escalated calls from the Service Desk queue. Duties & Responsibilities
Knowledge of:
Ability to:
Education and Training:
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. |