Dir, eDiscovery

JOB SUMMARY

The Dir, eDiscovery position is responsible for the development and oversight of processes that ensure Charter's compliance with Charter's Legal Hold and eDiscovery policies. This position will manage a team that supports Charter attorneys in the execution of litigation and compliance matters.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Support Charter and outside counsel attorneys by providing expertise in custodian/system scoping, data collection, and data processing/review/and production processes.
• Develop strategic plans that include process and technology improvements.
• Develop and manage team and e-discovery budgets, ensuring strict fiscal adherence.
• Automate and implement tools necessary to efficiently and effectively track, assess, and report on legal matters.
• Oversee the custodian email journaling process.
• Ensure structured and unstructured data is preserved appropriately.
• Direct and have oversight of the collection of responsive data.
• Serve as a liaison with custodians and data owners (systems) as to where data resides and how it is used.
• Provide 30(b)(6) support and testimony as required.
• Assist in scoping litigation holds.
• Manage the relationship with e-discovery vendors.
• Audit legal hold processes to ensure compliance.
• Provide timely reporting on all e-discovery efforts.
• Identify trends and making recommendations for process and vendor changes.
• Update and maintain Charter's Legal Hold eDiscovery processes.
• Lead and develop a team of direct reports to include hiring, coaching, and evaluating performance.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Proven litigation practice, project management, and business analysis experience
• Ability to handle multiple projects and priorities simultaneously with a high degree of accuracy, professionalism and client-service orientation
• Thorough knowledge of software used in the electronic discovery process. Specific experience with Relativity is required
• Detailed knowledge of litigation and related discovery processes
• Working knowledge of enterprise-class production IT systems such as Exchange email, ERP systems, and SharePoint
• Knowledge of case law applicable to electronic discovery and of the electronic discovery process, including evolving technical and operational standards created through case law, rulemaking, and groups such as EDRM
• Demonstrated interpersonal and strong leadership skills
• Possess excellent written and verbal communication skills to enable effective and professional communication with clients, colleagues, and vendors
• Experience preparing analytics and reports using Microsoft Excel and PowerPoint

Required Education

• Bachelor's degree in Business or related field or equivalent combination of education and experience

Required Related Work Experience and Number of Years

• Ediscovery experience - 7+
• Project management experience - 7+

PREFERRED QUALIFICATIONS

Preferred Education

• Project Management or eDiscovery certificate preferred

WORKING CONDITIONS

• Office environment