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General Summary of Position
MedStar Health has a full-time, day shift,
hybrid opportunity at our call center located in the White Marsh area. This
role is responsible for answering a high volume of inbound calls to schedule
patient appointments in our call center.
Primary Duties and Responsibilities
Promptly answers assigned extensions using the correct salutation and follows script.Greets and assists patients on the telephone by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system (if applicable), electronic health record (EHR) or electronic medical record (EMR) depending on department/site.Demonstrates ability to use various MedStar Health business applications as required to assist with the callers needs.Performs insurance verification to ensure accuracy of clean claim(s) submission.
Minimum Qualifications
Education
- High School Diploma or GED required.
- Associate degree preferred.
- Bachelor's degree from a college or university in healthcare or related field preferred.
Experience
- 2 years related experience training in a fast-paced customer service industry position medical office setting for therapy/ambulatory offices analyzing resolving customer concerns from basic to complex in nature required.
- 1-2 years Telephonic, typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment. customer service experience required.
Knowledge, Skills, and Abilities
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Basic knowledge of Microsoft Office (including Word, Excel, and Outlook).
- Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
- Ability to type 40 WPM accurately.
- Must be highly organized, process oriented, with the ability to multitask, be flexible, and a self-starter.
- Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
- Friendly and professional when interacting with patients and visitors at all times.
- Able to project a positive and professional image at all times.
- Able to empathize with, determine, and prioritize MedStar customer needs and provide appropriate solutions.
- Able to remain composed, focused, and demonstrate compassion during stressful situations.
- Able to demonstrate learning and decision-making skills.
This position has a hiring range of $18.33 - $31.61
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MedStar Health
Oct 02, 2024