Customer Service Rep - PHOENIX, AZ
 Lincare Holdings | |
 United States, Arizona, Phoenix | |
 Oct 02, 2024 | |
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The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job Responsibilities: * Calls patients for reorders of their nutrition * Reviews and makes sure all documentation received meets insurance guidelines * Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received * Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source * Deletes, corrects, or re-enters patient orders as deemed necessary * Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel #CSR | |