Medical Assistant/ Patient Service Representative

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Job Roles

• Attends in-services or completes make-up assignments.
• Keeps sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements.
• Performs Waive Testing and Phlebotomy.
• Consistently follows FHCSD Policies and Procedures to ensure positive patient outcomes.
• Maintains a clean, organized, and safe clinic environment.
• Prepares patients for examinations and procedures and assists providers as needed.
• May support provider productivity. Assists with managing clinic flow, scheduling patient follow-up appointments, communicating referral information, and discharge instructions.
• Responds to voicemails, routes messages, and returns phone calls in a timely manner.
• Records patient information in Electronic Health Record (EHR).
• May be responsible for administering medications, including injections.
• May be responsible for cleaning, processing, and sterilizing medical instruments.
• Collects and handles laboratory specimens appropriately.
• Follows 5S and continuous quality improvement methods in the workplace
• Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

• Medical Assistant diploma from an approved course required.
• High School Diploma or GED Equivalent required.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation Training required.

Experience/Specialized skills (including Language)

• Minimum 1 year of experience in ambulatory care setting or similar setting is highly preferred.
• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
• Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): OCCASIONALLY (1 - 3 HRS)

Carrying 0 - 10 lbs: NEVER

Carrying 11 - 25 lbs: NEVER

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: AS NEEDED

Exposure to blood borne pathogens and biohazards: YES

Exposure to dust, gas, fumes, or chemicals: Office Supplies and Medical Clinic chemicals.

Fine manipulation: OCCASIONALLY (1 - 3 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: NEVER

Lifting 11 - 25 lbs: NEVER

Lifting 25 - 50 lbs: NEVER

Lifting 51 - 75 lbs: NEVER

Lifting over 75 lbs: NEVER

Power Grasping: RARELY (0-1 HRS)

Pulling 0 - 10 lbs: RARELY (0-1 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: RARELY (0-1 HRS)

Pulling over 75 lbs: RARELY (0-1 HRS)

Pushing 0 - 10 lbs: RARELY (0-1 HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: RARELY (0-1 HRS)

Pushing over 75 lbs: RARELY (0-1 HRS)

Reaching (above shoulder level): OCCASIONALLY (1 - 3 HRS)

Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)

Repetitive use of hand: OCCASIONALLY (1 - 3 HRS)

Simple Grasping: CONSTANTLY (6+ HRS)

Sitting: OCCASIONALLY (1 - 3 HRS)

Standing: CONSTANTLY (6+ HRS)

Twisting: RARELY (0-1 HRS)

Use of Personal Protective Equipment: Yes

Walking: CONSTANTLY (6+ HRS)

Working around equipment and machinery: Office Equipment and Medical Supplies

Ages of Patients Served: All Ages

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)