Service Performance Consultant After-Sales

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

* Provide service drive process consulting to improve financial performance and the customer experience.

* The service performance consultant will be responsible for performance improvement for dealership service professionals with a focus on Customer Promoter Score and Service Advocacy

* The service performance consultant is a primary liaison between the corporation and dealership leadership.

* They manage their own logistics and market for their consulting sessions

* They are Subject Matter Experts (SME's) helping to develop and deliver process improvements.

* They answer strategic corporate initiatives and drive that message to the retail side

* Support our corporation through their voice and actions at the retail level

* Deliver consulting to Service Advisors and Service Managers and Leadership at dealerships on profitability and process.

Qualifications

* Minimum 5 years dealership service or OEM experience

* Minimum 10 years of service consulting or fixed operations training

* Ability to effectively communicate at the leadership level to drive process improvement.

* Must be able to communicate effectively to all dealership personnel

* Must possess strong administrative and time management skills

* Must be self-directed, motivated and enthusiastic

Audi experience preferred

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

#LI-SV1