SKIP ME

Re:Sources is the backbone of Publicis Groupe, the world's largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

You will be the part of the Azure production support team providing 24X7 support for our client facing application.

You will support the production infrastructure related issues.

You need to be well versed with support process like SOP, NOC, Handover/Takeover, following SLA.

• Should have hands-on experience on ITSM Incident Management Process andITIL.
• Must have experience in Handling critical P1/P2 issues in defined SLA.
• Establish and maintain timely communications with all Major Incident stakeholders to ensure they are kept informed of Major Incident service improvement status.
• Should have experience in Azure monitoring and writing query to get desired results.
• Should have experience in creating alerts in Azure AppInsights
• Good experience in handling requests for Azure infrastructure.
• Experience working on Application and Server monitoring as well as Ticketing tools, ServiceNow, Jira, Jenkins.
• Good to have experience in Hosting conference calls (Technical and Business) and facilitate effective incident management throughout the incident lifecycle, in-line with agreed service definitions.