Associate Architect - ITSM/ITOM

We are seeking an experienced technologist who will have architectural responsibility for ITSM/ITOM within the Plan, Build and Observe Service Architecture team in Platform Engineering.Platform Engineering providesinfrastructure capabilities, services, and design patternsthat will enable secure and resilient product delivery.The Service Architecture teams within Platform Engineering provide Architectural guidance for services that engineering teams implement.

About the Role:

• Collaborate closely with the Plan, Build and Observe architecture team to deliver a robust solution with broad implications
• Collaborate within Platform Engineering at all levels from developers to project managers to solutioning to senior leadership
• Partners heavily with Service Management teams to deliver solutions that meet their operational needs while also keeping the Enterprise in mind
• Leads direction for the Platform Engineering ServiceNow development team's current work and roadmap
• Works with 3rdparty providers account teams and product managers to drive the usage of the platform via informed telemetry as well as driving the 3rdparty's roadmap
• Have a cost optimization mindset delivering the most value for Thomson Reuters spend
• Evangelist for strategic tooling helping to limit services for Platform Engineering to support and simplify the toolset for the Enterprise to use

About You:

• Skilled at providing the proper communication at different levels within the organization
• ITSM/ITOM tools experience of 4+ years with a preference of deep knowledge on ServiceNow including certification on some part of the platform
• Deep understanding of complex and varied integrations that provide critical information to the platform
• Technology leader that provides direction and guidance for other engineer's tasks
• 5+ years of development experience
• Leader outside of their primary organization that others go to for knowledge and advice

Must Haves:

• Work with others to develop joint solutions and break down internal barriers
• Share information openly, broadly & deliberately
• Drives efficiency and simplicity in the provided platforms
• Try new things, shift from "why we can't" to "how we could."
• Reduce complexity
• Take ownership, acting with accountability and urgency
• Speak up, share ideas and encourage others to do the same!

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.