Senior Associate, Client Service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Associate, Client Service Business Analyst to join our Asset Servicing team. This role is located in Boston, MA - Hybrid Schedule.

In this role, you'll make an impact in the following ways:

• First Point of Contact: Manage the initial response to our production clients for any issues they raise; determining the type of issue, priority and level of support required.
• Analysis of Issues: Undertake detailed analysis and investigation of issues as appropriate.
• Providing Client Feedback: Liaise and manage feedback to our clients until issues are resolved to the level of satisfaction our clients expect.
• Maintaining Client Relationships: Attend regular meetings with client representatives; meetings may be either face to face and via conference call/Skype.
• Quality Assurance: Undertake application testing to confirm the behavior of items destined for release to clients.
• Release Deployment: Creating and deploying releases and managing change control for our production client base.

To be successful in this role, we're seeking the following:

• Bachelor's degree required in finance or accounting related fields, or the equivalent combination of education and experience is required.
• 3-5 years of overall experience strongly preferred.
• Experience with Fund Accounting and/or Operations within Financial Services strongly preferred.
• Business Systems Support / Service Desk / System Administrator roles either within or to the financial services industry.
• Competent using tools such as SQL and Excel for the retrieval and analysis of data is strongly preferred.
• Proven ability in analyzing business data flows and processes; isolating issues, assessing implications, and formulating solutions.
• Client focused with an ability to deliver under pressure.
• Sound written and verbal communication skills.
• In this role there is some on call support including some after-hours/on-call responsibilities will be required however this is on a shared basis across the team. Friday Evening coverage on a rotational basis required.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.